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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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You did what you said you would - food is great - delivered on time - great job
Everything! Ordering, on time delivery, amazing food.
Very good selection of great foods; arrives on time and for the most part in good condition. I did have
Muffins delivered that were all broken into crumbs due to poor packing. A complaint was made and
A new order was sent to me.
Timely delivery and product was in excellent condition. Also, good communication on delivery status
The order was sent quickly and the cake was amazing
THe shipment from Loveless was perfect- Have yet to receive the shipment from Charleston Biscuits and the pizza from NY was not cold when they arrived
Even during this difficult time, Goldbelly came through with a beautiful cake! Thank you so much! I'm a fan :)
The food was great! Everything arrived on time and was packaged very well!
Excellent delivery and packaging and tasted delicious.
Item arrived on time and was delicious! Tiramisu from Ferrara's bakery is the best, no one even close
Delicious biscuits. From Seattle to Charlotte in LESS than 24 hours (out of the oven)! How do you do that?
Delivery was on schedule. The package was clean. My order from Prince Street Pizza arrived better than I had expected.
Arrived on time and totally fresh and ready to eat. Best ever.
It was delicious. Took the stress out of trying to plan everything and find a local baker for my child's birthday!
Everything!
Great selections - fast shipping - good food
Excellent customer help when I called your 800 number. I also heard back from the recipients of my orders that they arrived on time, the brownies and cookies were delicious, and the message card was very well done.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

