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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Almost everything. You missed my message but it's OK in this difficult period! Congratulations and thanK you! I sent it from Brazil, for the birthday of my only daughter who is pregnant in NYC! She loved the surprise! I' very happy and thankfull because this was the first year since she was there I was impossible to be there!
Was delivered as promised and in prefect condition, thank you
Delivery right on time. Cake was beautiful and delicious
Everything arrived on time and the order was correct.
Everything. Delivery spot on and product perfection!
Two oof the orders arrived on time - bitg were missing items -
One delivery which we paid for the expedited shipping arrived two days late - food was inedible because it had perishables and had to be thrown out - also did not include one item
Great delivery. On time and food was fresh, as committed by vendors. (Probably should keep it a secret... but Hancock Lobster was really wicked good lobstah!) A taste of the summer to come! Fingers Crossed!
The chilled item was delivered frozen as hoped. Thank you for your care in packaging and food safety.
Customer service was great as I forgot to use my coupon and the rep took care of it and got me the discount
Everything went well. The entire experience was seamless. Thank you.
Likely for people who can afford, but it is pricey for some.
Product was as expected and was delivered on time. Everything went smoothly.
Very easy to use, ordered a birthday gift and ordered items for myself. Both orders were delivered on time or earlier than expected! I will use again for sure. Thank you for making this easy- LOVE
Delivery was on time and the product packaging made the recipient feel special. The doughnuts were delicious too.
The ice cream sandwiches were delivered. I sent them to a friend so I haven't heard how they turned out.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

