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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Product was delivered when promised and was delicious!
Shipment arrived well packaged, on-time, and delicious!
The shipping was early on time and the quality of the lobster was excellent. We will definitely order again in the near future! I asked a local sushi place how much there comparable lobster were and they were actually more expensive close to 69% higher for the same size lobster we ordered. What a great treat for my family!
Every thing arrived on time and was packaged well. The seafood was fantastic.
It arrived on time and was packaged well. Instructions were easy to follow. Delicious and fun to have something different at home.
Ordering was eas. It arrived on time & was packaged well. Plus the quantity of food & quality was just as if I was at my hometown favorite restaurant.
Everything. The food arrived when promised (difficult to do in these times) and it's wonderful.
Everything came on time and was exactly as promised
Was exactly what we ordered. Delivery was on time, and absolutely delicious!
Order was delivered on time, on dry ice, as promised! Thank you'd!
The item arrived on time and tasted great. It was bought for my mother's 90th birthday. Everyone was pleased by the look and taste. Thank you.
Everything went very well! Better than expected - Fresh, perfect with quick delivery.
Super easy process to place order from a great selection of vendors!
The almond torte was delicious, although a bit different than the in-store version which we expected. I received the cake a day after the initial arrival date, but it was a better date for me anyway.
Everything. I sent the lobster rolls from Eventide to my kids and their families; they all live far from us. They loved them. Both said really high quality. Delivery went just fine.
Everything went well the food was fresh. My son loved it.
Easy ordering; beautiful gift directly from vendor! :) Wonderful experience - love that we were able to send a gift from Chicago to northern Michigan!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

