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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Great selection, easy ordering process and timely delivery.
Packing was great, preparing instructions were easy to follow and the product was outstanding.
I purchased from McLoons Lobster Shack for a surprise for my father's birthday. He was so excited. He said not only were the lobster rolls delicious he said everything was packaged up perfectly. He was also very happy with the ease of putting them all together. Thank you for making my father's birthday a great one!
Arrived when scheduled. Tried a Baked Potato one for breakfast with eggs, really good. Look forward to trying all of the varieties.
I like that they are NOT fatty or greasy!
Delivery went well. Short ribs fantastic, Ali g with the Mac n cheese.
I live on Kodiak Island, Alaska, so I was wondering, but they came in quite nicely and very frozen. Good Job!
Made it clear when to expect delivery
Well-packed, fresh when arrived
Delivered as promised
The lobster rolls were delivered on time. All the was included in the box was well organized and fresh. The lobster was delicious.
Delivery, packaging, lobsters were amazingly delicious
Swift delivery. Excellent quality food well packaged for shipping. I thought I was standing in Central Grocery in NOLA when I took that first bite! Delicious muffuletta! Have already shared this wonderful experience and Goldbelly's website with several friends.
We received the package on time and in perfect conditions
My gift arrived exactly on the right day and was enjoyed by all!
Delivery was made as promised in spite of massive hurricane damage in the area.Don't
It was simply perfect. Thanks for the taste of home. Will order again soon.
The response to my delivery issue which was resolved after I spoke to Mr LaFrieda
Saturday deliveries definitely need improvement
Prompt delivery, when promised. Beautifully, securely packed. Fresh seafood!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

