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Goldbelly

3.8

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Goldbelly Reviews Summary

The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.

This summary is generated by AI, based on text from customer reviews

service
129
value
123
shipping
126
quality
112
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Virginia
1 review
0 helpful votes
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Ordering was easy
May 5, 2020

Ordering was easy. Was able to pick the delivery date.

Date of experience: May 4, 2020
Virginia
1 review
0 helpful votes
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Everything, Well packaged, showed up on time. Food was great.

Date of experience: May 4, 2020
Virginia
1 review
0 helpful votes
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The delivery was great and arrived on time. The crab was also packaged really well and kept fresh.

Date of experience: May 4, 2020
Virginia
1 review
0 helpful votes
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Steaks were delicious, didn't have the funkiness that I have encountered with other places. They were perfectly trimmed, and very tender. I also ordered burgers, they were delicious, and juicy.

Date of experience: May 4, 2020
Virginia
1 review
0 helpful votes
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The vendor was great
June 12, 2020

The vendor was great. I called them to let them know of the delay and they were apologetic and assured me the food was still fine (despite being delivered 3 days late).

Date of experience: May 4, 2020
Virginia
1 review
0 helpful votes
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The communication, prompt service and delivery were great! (even in the midst of difficult times during vovid 19!)

Date of experience: May 4, 2020
Virginia
1 review
0 helpful votes
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The muffulettas were a gift for our son and his fiance. They arrived promptly in San Francisco and everything was delicious!

Date of experience: May 4, 2020
Virginia
1 review
0 helpful votes
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This was a gift for our son and his fiancee in Baltimore. The ice cream arrived promptly and was well packed. They are enjoying it very much!

Date of experience: May 4, 2020
California
1 review
0 helpful votes
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I received an order of Shack Shake from Goldbelly and the ingredient list clearly states that it calls for 1/2 cup salt but they are claiming that the directions state only use a spinkle of salt and pepper. The will not issue a refund or a new kit even though they agree there ingrediant list states 1/2cup salt/

Goldbelly attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 4, 2020
Virginia
1 review
0 helpful votes
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Over-night delivery - delivered on time.
The packaging were excellent. However, it is missing the pack slip and the birthday message.

Date of experience: May 4, 2020
Virginia
3 reviews
1 helpful vote
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The product was amazingly delicious. I would order it again.

Date of experience: May 4, 2020
Virginia
1 review
0 helpful votes
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The ordering process and product information is good.

Date of experience: May 4, 2020
Virginia
1 review
0 helpful votes
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Everything was packed and shipped perfectly. I really enjoy having my favorite, hometown pizza, sent directly to my door.

Date of experience: May 4, 2020
Virginia
1 review
0 helpful votes
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Everything
May 4, 2020

Everything. I surprised my sister's family with Coney's -- their favorite from Tulsa -- and it was a hit! I love being the favorite sister, sister-in-law, and aunt. This helped!

Date of experience: May 4, 2020
Virginia
1 review
0 helpful votes
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Very good fish, easy to shop site, excellent delivery notifications.

Date of experience: May 4, 2020
Virginia
1 review
0 helpful votes
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Easy to use website
May 4, 2020

Easy to use website. Shipment arrived on date requested. Food was fresh.

Date of experience: May 4, 2020
Virginia
2 reviews
0 helpful votes
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My muffulettas showed up and it was like I had just walked in and got them at Central Grocery - they were AMAZING! I was expecting stale/soggy bread - boy was I wrong! I highly recommend!

Date of experience: May 4, 2020
Arminda M.
Michigan
1 review
8 helpful votes
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Not Impressed
June 12, 2020

Ordered cupcakes from Nadia's for daughter's birthday. Did not look anything like pictures or even same type of cupcakes promised. I could have decorated the cupcakes better. Couldn't even share the cupcakes with family because they looked so bad I was embarrassed! I reached out to goldbelly and 3 weeks later I got a generic email for a 15 dollar off coupon toward my next purchase. No Thanks! Way over priced and terrible customer service and product. Pics of advertised product and some of what what was delivered

+1
Goldbelly attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 4, 2020
Virginia
2 reviews
0 helpful votes
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The order, which was a gift, was received on time. The friends have reported how delicious the cookies are and what a gift to have them during this quarantine time.

Date of experience: May 4, 2020
Virginia
1 review
0 helpful votes
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Some orders have come on time and been in good shape but i had one entire order of ice cream arrived a day late melted and one key lime pie destroyed in the package when it arrive!

Date of experience: May 4, 2020

From the business

Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.


goldbelly.com
Founded in 2013
New York, NY, United States