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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Ordering was easy. Was able to pick the delivery date.
Everything, Well packaged, showed up on time. Food was great.
The delivery was great and arrived on time. The crab was also packaged really well and kept fresh.
Steaks were delicious, didn't have the funkiness that I have encountered with other places. They were perfectly trimmed, and very tender. I also ordered burgers, they were delicious, and juicy.
The vendor was great. I called them to let them know of the delay and they were apologetic and assured me the food was still fine (despite being delivered 3 days late).
The communication, prompt service and delivery were great! (even in the midst of difficult times during vovid 19!)
I received an order of Shack Shake from Goldbelly and the ingredient list clearly states that it calls for 1/2 cup salt but they are claiming that the directions state only use a spinkle of salt and pepper. The will not issue a refund or a new kit even though they agree there ingrediant list states 1/2cup salt/
Over-night delivery - delivered on time.
The packaging were excellent. However, it is missing the pack slip and the birthday message.
The product was amazingly delicious. I would order it again.
Everything was packed and shipped perfectly. I really enjoy having my favorite, hometown pizza, sent directly to my door.
Everything. I surprised my sister's family with Coney's -- their favorite from Tulsa -- and it was a hit! I love being the favorite sister, sister-in-law, and aunt. This helped!
Very good fish, easy to shop site, excellent delivery notifications.
Easy to use website. Shipment arrived on date requested. Food was fresh.
My muffulettas showed up and it was like I had just walked in and got them at Central Grocery - they were AMAZING! I was expecting stale/soggy bread - boy was I wrong! I highly recommend!
Ordered cupcakes from Nadia's for daughter's birthday. Did not look anything like pictures or even same type of cupcakes promised. I could have decorated the cupcakes better. Couldn't even share the cupcakes with family because they looked so bad I was embarrassed! I reached out to goldbelly and 3 weeks later I got a generic email for a 15 dollar off coupon toward my next purchase. No Thanks! Way over priced and terrible customer service and product. Pics of advertised product and some of what what was delivered
The order, which was a gift, was received on time. The friends have reported how delicious the cookies are and what a gift to have them during this quarantine time.
Some orders have come on time and been in good shape but i had one entire order of ice cream arrived a day late melted and one key lime pie destroyed in the package when it arrive!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

