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Goldbelly Reviews Summary
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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I ordered well in advance and all items should up as scheduled and in great shape!
Everything, from ease of ordering to meeting scheduled deadlines. I was a little worried when I first read some of the reviews but everything came as expected and the cake was delicious.
Everything was perfect. Received Pat's Philly Cheesesteaks and Essa New York Bagels. Freaking awesome!
Everything - from the time I placed my order to the delivery
Order arrived in perfect condition and right on time! Very exciting first time use of Goldbelly!
Everything was carefully packed. It was just as if I got it straight from the store myself.
The food, the packaging, delivery and everything else.
My granddaughter and her husband loved the lobster rolls!
I want to thank Vanessa R. Of Goldbelly Support Group for helping me try another vender from Goldbelly. My first choice ended not very favorably... but Vanessa ask me to allow Goldbelly another chance and... I did... and it was Great. Fat Molly's Bakery Pecan and Carmel Brownies are delicious and would recommend to everyone who loves chocolate to try. Notification and delivery also very prompt. I would have no problems recommending Goldbelly and try a comfort treat from Home or just a special treat for someone you love. Thank You. Rita L.
All the order went well and delivery! Was very good food of course!
It came in the time frame that was originally stated, still cold and in great shape. Our grandkids and kids loved them and thought they were delicious!
Received on time. All the pastries were wrapped well and arrived in perfect condition. We actually ordered this again, but for my mom for Mother's Day!
Everything delivered as promised. Great service! Thank you!
Exactly as promised - both the food quality and delivery!
Delivery and packaging was perfect. The food was even better!
Cake was on time and tasted great... but was crushed in one end.
Your site runs very smoothly.
The pie was given as a birthday gift to my daughter and she found the pie to be very delicious.
Patricia
Cold storage Packaging, delivery timing, quality of product
I ordered Philippe's for my husbands 70th birthday. It arrived Friday morning right before his social distancing surprise parade. I gift wrapped one of the boxes and when he opened it, he was brought to tears!
Good: The BBQ I order tasted great and ordering was easy.
Not so good: on Goldbelly's site the ribs were advertised as "a full 3lbs per rack". But what I received was 2 1/4 lbs per rack. So my 6lbs of ribs were really 4 1/2 lbs which meant I was short food for my small gathering. Good weight is variable, I get it, but this is 25% less. So looking at the BBQ website, they advertise racks as 2 1/4 to 2 1/2 lbs each. Clearly the issue is with Goldbelly's site. Upon contacting them they basically said "oh well, here's a $15 coupon off your next order" but I asked for a 25% refund or the missing 1.5lbs of ribs. Very poor customer service to a repeat customer.
I can't trust them anymore, and won't recommend them to anyone.
Here's a secret - if you want Snow's BBQ - and it is fantastic - you can order direct from their site and save ~$40 for a 2 rack package shipped to you. That's how much Goldbelly up charges in this case.
From the business
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members