Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Quality of the food was excellent. Delivery was prompt and on time.
Everything went well. This was mailed as a gift to someone and they received everything with no problem.
Package arrived on time. Food packaged safely with ice packs. Delicious lobster!
Food was tasty and delivered as was led to believe
The gluten free decorating cupcake kit was delivered on the date promised.
My college son and his roommates had fun decorating and eating the cupcakes.
My son has celiac disease, and said the cupcakes were tasty.
Everything went well from ordering cake to delivery
Ease of ordering / update info / quick turn around on product / quality of product
Food arrived on time. Recipient said it was very fresh and tasted wonderful! He also said it was well packaged. Very easy, smooth process from ordering to delivery.
Everything went perfectly! Quick service for delivery and the cake was delicious!
Description was clear and accurate, Ordering was easy, and delivery was on time Lots of options overall, we are very excited to receive our next order!
The notification that delivery was sent and then receiving it the next day.
Packaging - both aesthetically and for shipping/freshness purposes were first rate. The whole cloth box. The ice packs etc. The food was as I remembered - and my taste buds oozed tears of joy. The instructions - the personal attention were all great, appreciated - and a bit unexpected.
Ferrara did an amazing job of sending a beautiful birthday cake on time
Order came in Dry ice. And timely and was delicious
Two dozen delicious bagels arrived just as expected!
Product arrived on time and in good shape. Well packaged.
Shipping overnight as promised, even though the recipient lives in rural area.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

