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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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After placing 4 different orders everything has gone well. No complaints
The bagels were ok, not that impressive. I'm from NY, a bag of 2 day old bagels from H&H for $65 is not something that people should have high expectations for. The banana pudding had no bananas in it and was a fraction of the size of what was depicted on the site and the Zuppardi's? Well, I won't be able to say because they're not gonna be delivered for another 3 monthsthat's totally ridiculous.
Ordering is easy, timing delivery and reaching customer service
Arrived on time and the quality of the product was excellent
My sister was so happy. So incredibly happy. Really made her happy cry. Especially in times like this - it's hard to say close and connected to family but so grateful to be able to send her this gift that shined some light her way.
Thanks for your service, the food was on time and delicious
Most of my order was shipped right away. It was easy to order and the food was delicious.
Food arrived when promised, fresh and wonderful...
Everything was just wonderful and made such a great gift! My order was delayed due to shipment delays, but I was given a heads-up and it wasn't a problem!
Easy online ordering. Super fast shipping. Thought it would take weeks during this "down" time. Was pleased to get it so soon and so easy.
Everything! Easy to find what I wanted. Shipping was fast.
Easy to view good picts and details would like to see HOW many reviews not just the starts when clicked on at lats to know it's not just a few people and see dates of reviews to know it is well liked and on a recent basis, not older reviews
The whole process was easy! The recipient of the gift said the donuts were outstanding!
I was disappointed on the size of the sandwich's. Also not enough meat and wiz.
A lot of onions.
We ordered the crab cakes. They came quickly and fresh. They were delicious!
The order was not for me but i believe it arrived on time and the sandwiches were fresh
Crabcakes delicious. Cake amazing. Very well packed. Delivered on time. Recommending to all my friends.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

