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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Everything. Best crab cakes ever. Delivered on time and surprised everyone
To how delicious they are.
Delivery was prompt and the merchandise was we'll packaged.
Fish was packed well, fresh, and absolutely delicious!
Delivered exactly when said it would be.
Great communication. Was cold, as it was supposed to be, when it arrived.
Great job
Great shipping and really enjoyed the whole experience. I have been recommending it!
Just the value of your service is amazing, especially now. Easy to sign up, order and fast deliveries for most.
Ordering was ok but pricing and timing of delivery was widely variable - even for the same thing (philly cheesesteaks)
It arrive when said, temperature of food was perfect.
Order simplicity.
Order got delivered when promised!
Recipients very happy!
Quick delivery. Ordered bagels and recipients said they delicious.
Everything went well! Easy order, timely order, questions answered. I will definitely order again.
Delivery was on time and the product was excellent.
Everything. The cookies were great and given the current social situation, the delivery was great.
Everything! Easy to order and delivery was perfect. Item was wonderfully packaged.
Very impressed, recommended to many of my friends, will always use gold belly, love it! Send "Surprises " to my son in California and my dear brother in Carefree Arizona! They love it, keeps us close!
Everything, from easy ordering to on time delivery! Outstanding!
My order was not acknowledged. I received no shipping notice. The order came on time, but I had no idea it would until I received it.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

