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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The bagels were great and we actually got double the bagels.
Was exactly as I remember. Came on time as was expected. Tasted great!
Site is easy to navigate AND orders been delivered on time every time I've used Goldbelly! Very happy with deliveries!
Delivered still fresh and chilled. Well wrapped.
A veritable miracle that I could again eat the Yonah Schimmel knishes that I first experienced at 19 on Houston Street. 49 years ago.
I sent happy birthday donuts to my son in Wyoming. He and his whole family loved them.
Everything. The delivery, the food, everything went well. I am already recommending goldbelly to everyone I know.
The cake was delivered on the day expected and arrived well packaged and with dry ice. My mom said it was one of the best cakes she ever had. Thanks for making her birthday special since we could not be together.
Shipping and tracking information was updated. Package was delivered on time.
The cake was delicious and moist. Was more than I expected.
Arrived in good order, well packed. Site is well designed and easy to use.
Love the selection and the fun packaging. Directions were also great!
Success on second try to deliver but probably the UPS driver. Gold belly customer service polite and helpful.
Delivery was timely. My daughter loved the cookie fries and especially enjoyed the sauces.
Turn around time was quick, the food was packaged well, and was so yummy!
Everything! The ordering was easy and quick, the product delicious, the flexibility to send treats to my grandchildren and their expediency! Arrived ahead of schedule!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

