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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The food was terrific. I will absolutely order both again. My husband enjoyed both meals. It was his birthday, and with the covid-19, we could not go out so... I thought i would order meals from where he previously lived. He loved it. It brought back memories of his younger years.
Perfect delivery on one item, second item delivered on time but wrong cake.
Angel food packed the donut cake perfectly! It was beautiful when we opened the package!
Delivery when/how you promised - everything was fresh, delicious and packed incredibly well.
Fast delivery. Well packaged. Cheesecake arrived cold and in perfect condition. Best cheesecake I have ever had!
Packaging was great and the product was very good.
Order arrived when it said it would. Food ordered was great.
The cake was packaged well. Cake was frozen and not melted. She enjoyed it very much and said the Tiramisu cake was delicious.
Arrived on time and the gift was very much appreciated. Sent treats from Mike's to a displaced Boston native. People stand in long lines at their brick and mortar store so the cannolis and biscottis were a hit. Same quality as in store.
Delivered as stated. Everything was included exact same
Ingredients that Shake Shake uses. Even a tutorial on how
To cook the Hamburg just like SS.
Nice, easy website. Great selections of food. Everything I have ordered arrived when promised and in good condition and was delicious. Very, very happy customer.
Lox and cream cheese were perfect. Just like home! (Born and raised in NY, now in CA)
Smooth transaction, quality product, arrived on time!
Whitehouse subs - food came on time, it was packed well, enjoyed the product (9/10)
The delivery we right on time and I appreciate prompt delivery especially on this special situation. I ordered this BDAY donuts for a friend and she enjoyed them very much. Thank you-
Everything came on time and was fresh. Exactly what we wanted.
Arrived the day it was supposed to and item was in perfect condition.
Fast service. Pack well. Smoked salmon was fantastic!
Delivered on time as a gift. I was told the cookies were delicious.
Delivered as promised and since I cannot go to New Orleans, I had the taste of New Orleans brought to our home!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

