On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Goldbelly Reviews Summary
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Everything was delivered on time/on schedule and everything was delicious.
Sent the cake to my daughter in NYC. She reports it was great!
The order arrived as promised and the customer loved the goodies inside.
On time delivery, gift well received and enjoyed by the recipient.
Ordering was easy and delivery came when it said it would.
I thought your communication about delivery was very helpful. My son said the cake was delicious and his 3 boys enjoyed it also. Glad I found you!
The food was delivered as promised and was delicious. Thanks very much. I am sure you will be hearing from us again in the near future!
Communication and quality were incredible. There was an issue with one of the deliveries and the customer service department exceeded my expectations on solving the issue.
Notification of order placed. Order sent. Delivery made. Food was good, and as described. Great Service all the way around. Did not have to worry about anything.
Packaging, taste, ease of access on the site. Overall experience was great.
I understand that Goldbelly is swamped with orders at this crazy time. And sometimes, issues arise. I did experience an issue with my third order from Goldbelly, for which the refrigerated shipping failed. Matthew and the team were very responsive to my complaint/input on social media - offering great customer service and a good resolution. Thank you!
Ordering, delivery schedule, arrival of product fresh and ready to eat
Food was fresh and delivered well packaged and on time.
Packaging was awesome. Also arrived as scheduled even with the Pandemic.
It arrived on time. It was cold and it was moist. The cake was very good.
On time delivery packed well Got everything I ordered
It was shipped very quickly and they were delicious!
PIzza came in a timely manner, was packaged well and tasted very good!
I was kept informed about my order with email updates, though I still have not received my order from Joe's pizza
From the business
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members