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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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On time delivery. Food was in perfect condition and tasted great. Packaging kept food cold and well-preserved. I recommended Gold Belly to my staff at work.
Timely delivery. Lobster rolls were out of this world! Honestly, they were delicious! Fresh and perfectly cooked. Rolls were fresh. The moon pies were also good. I will definitely buy again!
Everything thing arrived just like it should have..
The person I gifted this to said it was the best German chocolate cake she has ever had.
Everything Easy to purchase came on time and most of all delicious
It was delivered on time and in good condition. It was enjoyed by my gift recipient.
Product came well packaged and delivered when promised. Pies look delicious but have not tried them.
Order was delayed. After 5 days I sent an email to your customer service email and never heard back.
On day 7 I vented to Marucas Facebook page and they contacted me
Then fixed it.
Wanted Montreal bagels. Checked Goldbelly and found one of the two makers I'm good with. Ordering was quick and easy.
Everything went as expected - They seemed thrilled with this gift!
The package arrived on time and the food quality was excellent.
Love the product! I received this originally as a gift and I already have sent two! Beautifully wrapped and love the shell spoon!
At order time I thought I was given arrival for Tuesday and product arrived Wednesday. I don't know when it was actually shipped from Ess-a-bagel. The Pizza is scheduled to be delivered in July. Its so hot in Texas in July that I hope package is shipped with dry ice.
Lobster was fresh and delicious. It was delivered at the expected time, and it was plentiful.
The box was delivered when expected and in excellent condition. A nice surprise for my sister.
Food quality was awesome! Our friend loved the surprise.
Goldbelly always inspires me to get the very best for someone else. It feels like a naughty pleasure to shop for people.
It was a gift. Food was delivered on time. I was told everything that was eaten so far was very good.
Delivery was on time. A question about a missing item was addressed quickly and resent out. Food was delicious and fresh!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

