Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Ordering process was ok. Tracking of delivery semi-accurate
On time delivery. High quality product.
Secure packaging.
Cake arrived in perfect condition even though it was unseasonably warm out. He said that the cake was very good.
Every thing was delivered on time and they were great
Shipping was fast and on time, pizza was perfect and delicious
My order was the 4 lobster rolls and moonpies. Everything was great and plenty of good fresh lobster meat for 4 sandwiches and easy directions to put it all together. A really nice gift for someone special
I ordered the pizza, they told me when it was coming, it arrived on time.
Customer service communication was extremely prompt and efficient
On time and awesome. Recommended to my husband already for a thank you gift to a co worker this week.
Everything was exactly as I ordered and arrived when it was expected... and the brownies were amazing!
Delivery was only one day after expected and in the current circumstances that was good.
Cakes arrived in good order and well packed.
Our delivery of Jimmy Buff's hotdogs was perfect! Everything was packed efficiently and arrived exactly on schedule! Thank you Goldbelly for bringing some "Jersey" to Arizona!
My order was perfect. Shrimp and crab legs were delicious and I look forward to ordering again.
Excellent packaging and shipping. My items came totally fresh and beautiful.
The ordering process and overall website. I understand the lag in shipping, no issues there.
Shipment arrived well packaged and on date specified.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

