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Goldbelly

3.8

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Goldbelly Reviews Summary

The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.

This summary is generated by AI, based on text from customer reviews

service
129
value
123
shipping
126
quality
112
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Virginia
1 review
0 helpful votes
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Great delivery and communication. I was able to get my favorite treat during quarantine.

Date of experience: May 7, 2020
Virginia
1 review
0 helpful votes
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I was offered a credit for first order that was horrible. So Goldbelly did well but...

Date of experience: May 7, 2020
Virginia
1 review
0 helpful votes
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Ease of ordering
May 7, 2020

Ease of ordering. Delivery. Good reheating instructions.

Date of experience: May 7, 2020
Virginia
1 review
0 helpful votes
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Delivery was quick
May 7, 2020

Delivery was quick. Pizzas arrived in excellent condition. Gift recipients thoroughly enjoyed the pizzas

Date of experience: May 7, 2020
Virginia
1 review
0 helpful votes
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Delivered on correct date
May 7, 2020

Delivered on correct date. Tracking was convenient. Rainbow cake was for brother's 70th birthday. It was a surprise. He was impressed with packaging - the dry ice.
Cake was delicious.

Date of experience: May 7, 2020
Virginia
2 reviews
0 helpful votes
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Everything
May 7, 2020

Everything... I mistakenly placed an order twice and it was taken care of after one inquiry

Date of experience: May 7, 2020
Virginia
1 review
0 helpful votes
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Arrived on time, quality of food was great, shipped well. Easy to order and use.

Date of experience: May 7, 2020
Virginia
1 review
0 helpful votes
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I was told a $15 discount code, but when ordered, no discount was applied. There was no way to enter it, nor even to know if the next button press would submit or allow you to get discount. I wouldnt have ordered the Admittedly good tasting, but very expensive items if I had known that I wasn't going to get the discount code. I wouldn't have ordered these admittedly delicious items, if I knew I wasn't going to get the discount.

Date of experience: May 7, 2020
Virginia
1 review
0 helpful votes
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My children each received their gifts. Very fresh, delicious fruits. They loved it... so I loved it Thank you

Date of experience: May 7, 2020
Virginia
1 review
0 helpful votes
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Check out was easy and I was able to find what i wanted because i knew exactly what i wanted.

Date of experience: May 7, 2020
Virginia
1 review
0 helpful votes
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Exactly how I wanted on the day of my sister birthday she was so happy and surprised thankyou :)

Date of experience: May 7, 2020
Virginia
1 review
0 helpful votes
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My daughter and her family said the cake was excellent. Delivery was also on time.

Date of experience: May 7, 2020
Virginia
1 review
0 helpful votes
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Food was well packaged and delivered on time. Meats were well flavored. Brunt ends were great and tender.

Date of experience: May 7, 2020
Virginia
2 reviews
0 helpful votes
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Fast delivery, delicious food, I can now enjoy cuisine that I cannot obtain locally!

Date of experience: May 7, 2020
Virginia
1 review
0 helpful votes
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1 arrived on time
May 7, 2020

1 arrived on time. The one sent to WA was delivered to wrong address but eventually got to person I sent to.

Date of experience: May 7, 2020
Virginia
1 review
0 helpful votes
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This specific order was a gift
June 12, 2020

This specific order was a gift. It was amazing. My mother loved it

Date of experience: May 7, 2020
Virginia
1 review
0 helpful votes
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The shipping was very fast and I could pick from a range of days

Date of experience: May 7, 2020
Virginia
1 review
0 helpful votes
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Love love love the quality of the products I am purchasing. Customer service is AWESOME and where we are all going through challenges with Covid, Goldbelly and its partners, have stepped up and been incredible.

Date of experience: May 7, 2020
Virginia
2 reviews
1 helpful vote
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Product came and was delicious
May 7, 2020

Product came and was delicious. Just what I expected. Thanks

Date of experience: May 7, 2020
Virginia
1 review
0 helpful votes
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Prompt delivery
May 7, 2020

Prompt delivery. Great communication and amazing pie from Traverse City Pie Company!

Date of experience: May 7, 2020

From the business

Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.


goldbelly.com
Founded in 2013
New York, NY, United States