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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Great delivery and communication. I was able to get my favorite treat during quarantine.
Delivery was quick. Pizzas arrived in excellent condition. Gift recipients thoroughly enjoyed the pizzas
Delivered on correct date. Tracking was convenient. Rainbow cake was for brother's 70th birthday. It was a surprise. He was impressed with packaging - the dry ice.
Cake was delicious.
Everything... I mistakenly placed an order twice and it was taken care of after one inquiry
Arrived on time, quality of food was great, shipped well. Easy to order and use.
I was told a $15 discount code, but when ordered, no discount was applied. There was no way to enter it, nor even to know if the next button press would submit or allow you to get discount. I wouldnt have ordered the Admittedly good tasting, but very expensive items if I had known that I wasn't going to get the discount code. I wouldn't have ordered these admittedly delicious items, if I knew I wasn't going to get the discount.
My children each received their gifts. Very fresh, delicious fruits. They loved it... so I loved it Thank you
Check out was easy and I was able to find what i wanted because i knew exactly what i wanted.
Exactly how I wanted on the day of my sister birthday she was so happy and surprised thankyou :)
My daughter and her family said the cake was excellent. Delivery was also on time.
Food was well packaged and delivered on time. Meats were well flavored. Brunt ends were great and tender.
Fast delivery, delicious food, I can now enjoy cuisine that I cannot obtain locally!
1 arrived on time. The one sent to WA was delivered to wrong address but eventually got to person I sent to.
This specific order was a gift. It was amazing. My mother loved it
The shipping was very fast and I could pick from a range of days
Love love love the quality of the products I am purchasing. Customer service is AWESOME and where we are all going through challenges with Covid, Goldbelly and its partners, have stepped up and been incredible.
Product came and was delicious. Just what I expected. Thanks
Prompt delivery. Great communication and amazing pie from Traverse City Pie Company!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

