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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Great service. Great products. There was an issue with shipping on FedEx's side and Liz T. Was able to assist me promptly and professionally.
Have already referred someone that's placed two orders
Pizzas delivered on time and in good condition. Have not yet received the cheese steak sandwiches.
Delivery didn't take very long and products were fresh.
This time the order went perfectly. Arrived on time, although not much communication on arrival time.
Everything. The cake was packaged well.
It was moist and very tasty
Order did not arrive on time, and it was a birthday gift for someone out of town.
Everything. The cake came undamaged still cold and the quality was great. Tried to get one for Mothers day but couldn't make it happen because it was to late to get it shipped :(
Gift arrived when promised and recipient said it was delicious.
Made my team members very happy. I usually treat them to Zucker's bagels on Fridays so it was nice to surprise them.
The ordering process and costs were clear. I received what I expected.
Arrived on time. Everything was great. I surprised my son & family they were stationed in New Jersey & loved going to the bakery. Now they live in California with the virus everyone is inside it was a sweet surprise.
Delivery was on time and the package arrived safely.
Bagels were delivered on time and were enjoyed by all.
Cake from cake boss delicious, delivered on time, in perfect condition
The packing was fabulous and well received prior to birthday!
Product was exactly as ordered/ Very [leased. Will order again
Delicious pastrami, large loaf of Jewish rye bread and superb deli mustard.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

