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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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My delivery came earlier then expected. Banana pudding is a memory that sticks with me from being alittle girl. My Dad use to make it from scratch offten. Im so happy I was recommend from a friend of mine. It was Delicious my children enjoyed it as well. You guys were very professional and on top of keeping me informed with my delivery, Thank you!
Customer service. When my order wasn't initially delivered (I did eventually receive it), the rep, Chris, responded and was just going to ship a new order, no questions asked.
Delivered right on time, carefully packaged, included instructions and the cake was delicious!
I ordered another rainbow cake for another family member.
This is the second time I've purchased the Nye ice cream and I have been pleased both times.
Product was here in a timely manner. Still cold and delicious!
Lots of variety to choose from, when I sent an email (late delivery) there was a prompt response. The recipient loved not only the item (Oneg babka) but was impressed by the pakaging
The cake was delivered on the day of my friend's bday and it came well packed and nice and cold. Had to leave it out to thaw for a couple of hours. My friend loved it! Said it was delicious and she is still eating it to this day. Very much worth every penny. Will be ordering again for another birthday if I want a cake delivered.
The delivery arrived as expected. The meat was perfectly packaged. And the product was excellent. Thank you.
Picasso Pizza was amazing! Loved the personal message on the box. I will def be ordering again.
Everything was easy to use, fast delivery, and the cake, cookies, and lobster tails were delicious. Thank you for helping us make my Mom's day so special!
All 3 of our deliveries arrived on time and were better than we expected. We loved this experience!
Easy ordering, quick delivery, food was wrapped individually
The gift arrived when it was expected and the recipient was very happy with what he received.
So easy to use, delivered on desired date, and the food was wonderful!
Food was delivered at the time promised. The shake shack was delicious.
The cake was delicious! I was so pleasantly surprised. I've never ordered food cross country before so I wasn't sure what to expect. Especially something like a cake, which going from frozen to unfrozen can get dry and crumbly, but I was SO pleased with this cake. Trust all the good reviews. After sitting out for about 3 hours it was absolutely perfect. Moist, soft, and soft cake with delicious buttercream. We ate the whole thing in two days! 10/10 would absolutely order again.
Delivery occurred as scheduled.
Product arrived in good condition nicely packaged.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

