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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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It was delicious to die for I knew it was going to be good but it passed my expectations
Everything from ordering to tracking. This was my first time using and the cake was for my daughter's 40th which we did a drive by parade since we had to social distance. I was very pleased
It was delivered on time, the ones who received it said it was good
Second time we've ordered the shake shack burgers. This one was a gift and they loved it. All easy and on time. Good job Goldbelly especially during this pandemic!
Everything was great. The choices of suppliers/vendors/restaurants/bakeries were great.
I made my decision based on location. I heard the cookies were phenomenal.
Thank you!
Cake delivery on time. Reviews were helpful. Cake was outstanding. Will order again.
Had a problem with 1st order temperature related
They took care of it immediately
Sent a new order
Perfect
Site was easy to navigate. Delivery was on time. The cookies are really delicious.
All go my purchases were gifts. The cakes came in good shape and everybody thought they were delicious.
Delivered on time even with everything going on with Covid-19. Thank you to all involved! Stay well and safe.
The delivery was on time and the product was delicious.
Delivery was received very promptly and the pizza was very well packaged and preserved. Thank you guys so much!
I ordered Key Lime Pie and Crab Shack.
Both we're superb.
The Crab Shack's presentation was wonderful.
I have ordered again.
The ordering was really easy, the product arrived perfectly
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

