Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The cake cake exactly as pictured, and it was absolutely delicious!
Cake delivery on time. Presentation is perfect. Tasted great!
My order arrived in a couple of days without any problem.
Everything was perfect! Delivery was on time, cake was packed perfectly and absolutely delicious!
Everything! Great shipping, wonderful product, fantastic service, very tasty!
Shipped as they said cake would ship out. Cake was a good as walking into store.
Shipped when they said it would ship out. Cake was as good as walking into store to buy.
Ordered a sandwich from New Orleans to arrive on my sons birthday and it delivered on the day requested and early in the day which was wonderful!
The meat quality was excellent and it did arrive on the day promised.
The cake was beautiful and decorated wonderfully. However, the cake was frail and dense. Even at room temperature, it wasn't as tasty as it's appearance. I was saddened because the cake was for a 50th birthday. It was great for photos and social media but not to the palette.
Ordering was a smooth process and delivery was very quick!
All went well with ordering. The food was high quality and delicious.
The six apizza were frozen which I was shocked about. Packaging is perfect. We had one that day and we savored every bite. We live in Florida and one cannot get a new england style abeze anywhere. So when we saw that Zuppardi's was shipping we ordered.
It was super easy to order, there are lots of great ideas for gifts, it is a unique gift and I got a discount on my first order!
The delivery was excellent. I love that I am able to get some of my favorite foods in a part of the country where I can't access them easily
Fast delivery! Quality product! Order was in tact Cheese cake was amazing!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

