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Goldbelly

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Goldbelly Reviews Summary

The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.

This summary is generated by AI, based on text from customer reviews

service
129
value
123
shipping
126
quality
112
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Virginia
1 review
0 helpful votes
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Because of what is going on all ice melted because of delay of delivery.

Date of experience: May 11, 2020
Virginia
1 review
0 helpful votes
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Delivery was on time
May 11, 2020

Delivery was on time. Treats were very well liked. Packaging was awesome!

Date of experience: May 11, 2020
Virginia
1 review
0 helpful votes
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My mother-in-law was really happy with her pop-pies!

Date of experience: May 11, 2020
Virginia
2 reviews
0 helpful votes
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Everything as stated with communication on the way for a well done job!

Date of experience: May 11, 2020
Virginia
1 review
0 helpful votes
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Everything was Amazing
May 11, 2020

Everything was Amazing. Quality outstanding and freshness.

Date of experience: May 11, 2020
Virginia
1 review
0 helpful votes
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Delivered on schedule, made finding an exact item easy. Delicious cake!

Date of experience: May 11, 2020
Virginia
1 review
0 helpful votes
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The pizza was amazing! I would definitely order from there again.

Date of experience: May 11, 2020
Virginia
1 review
0 helpful votes
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The items were shipped fresh and traveled well to CA from Pittsburgh. So pleased with the quality.

Date of experience: May 11, 2020
Virginia
1 review
0 helpful votes
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Everything! Shipped on time, was still cold, great instructions!

Date of experience: May 11, 2020
Virginia
1 review
0 helpful votes
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Delivery on time
May 11, 2020

Delivery on time. Product was excellent! Will do only on special occasions, because of price.

Date of experience: May 11, 2020
Virginia
1 review
0 helpful votes
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Easy ordering
Easy tracking of product
Order arrived as scheduled

Date of experience: May 11, 2020
Virginia
1 review
0 helpful votes
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Items were delivered on the date stated. My mother & sister were delighted with the lobster pot pies, both the look and the taste of the pies. They happy there is still two left to eat.

Date of experience: May 11, 2020
Virginia
1 review
0 helpful votes
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The food was delivered on the day that I picked which was great. Waiting for my second shipment which should be a week from this friday.

Date of experience: May 11, 2020
Virginia
1 review
1 helpful vote
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My big brother received his Philly cheese steaks and he just loved them!

Date of experience: May 11, 2020
Virginia
1 review
0 helpful votes
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All went well with packaging and the freshness. Our daughter is in love with Salmon. So we had 3 types at the house and she specifically said something about your salmon, its been gone it 2 days.

Date of experience: May 10, 2020
Massachusetts
2 reviews
0 helpful votes
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I placed an order for a cake and some pastries last Wednesday, for Mothers Day, it was expedited shipping and was supposed to receive it by Friday. The package said it was supposed to be delivered that day before 9pm. The package arrived that morning by 9am and was scanned, but never made it to my door. Very disappointed, as a first time customer.

Goldbelly attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 10, 2020
Virginia
1 review
0 helpful votes
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Delivery was right on time
May 11, 2020

Delivery was right on time. The food was just as promised, very delicious. Overall great experience.

Date of experience: May 10, 2020
Virginia
1 review
0 helpful votes
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Quality of food as well as prompt customer service.

Date of experience: May 10, 2020
Virginia
1 review
0 helpful votes
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Delivery timing, packaging, accuracy description of items.

Date of experience: May 10, 2020
Virginia
1 review
0 helpful votes
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Food was delivered as promised 1 day late, but still frozen and tasted great.

Date of experience: May 10, 2020

From the business

Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.


goldbelly.com
Founded in 2013
New York, NY, United States