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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Delivery was on time. Treats were very well liked. Packaging was awesome!
My mother-in-law was really happy with her pop-pies!
Everything as stated with communication on the way for a well done job!
Everything was Amazing. Quality outstanding and freshness.
Delivered on schedule, made finding an exact item easy. Delicious cake!
Everything! Shipped on time, was still cold, great instructions!
Delivery on time. Product was excellent! Will do only on special occasions, because of price.
Easy ordering
Easy tracking of product
Order arrived as scheduled
Items were delivered on the date stated. My mother & sister were delighted with the lobster pot pies, both the look and the taste of the pies. They happy there is still two left to eat.
My big brother received his Philly cheese steaks and he just loved them!
All went well with packaging and the freshness. Our daughter is in love with Salmon. So we had 3 types at the house and she specifically said something about your salmon, its been gone it 2 days.
I placed an order for a cake and some pastries last Wednesday, for Mothers Day, it was expedited shipping and was supposed to receive it by Friday. The package said it was supposed to be delivered that day before 9pm. The package arrived that morning by 9am and was scanned, but never made it to my door. Very disappointed, as a first time customer.
Delivery was right on time. The food was just as promised, very delicious. Overall great experience.
Quality of food as well as prompt customer service.
Food was delivered as promised 1 day late, but still frozen and tasted great.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

