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Goldbelly Reviews Summary
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Everything went well. Pastries were delivered on time. Recipient loved the flavor and freshness. I will buy again from Goldbelly.
Delivery on time. Packaged well. Temperature of food was handled well.
I ordered a Mother's Day gift well in advance that was scheduled to be received the Friday before Mother's Day. On Mother's Day it had not arrived so I sent an email asking for the status. There was no one answering phones - according to the message it was due to Covid, so email was my only option. I did receive a response back saying that they were looking into it and would get back to me. 24 hours later (Monday) I had not received a response so i went online and saw that my question was marked as completed. I submitted another request for status and finally received an email today (Tuesday) that my order was delayed and that it might ship later this week. It is already 5 days late and I am first getting a notification today? This is incredibly disappointing. I understand that delays happen, especially with Covid, but why wasn't this communicated to me early on? They obviously knew 5 days ago that nothing was sent out and it was delayed. And the rep from Goldbelly obviously did not follow up on the order timely either. I love the concept of the website but unfortunately after this experience, I will no longer be a customer.
The process was easy and I reviewed a delicious cake on time. I'm very pleased.
I ordered pizza from Gino's East for my sons. They loved it. Being from the Chicago area and eating at Gino's East in the past the pizza hit the spot.
The banana cream pie was the bomb! And it was delivered on time.
Everything! The ordering process was a breeze... my daughters cake arrived right on time for her birthday and the cake wss the best we've ever had!
The site was decent to use. I was about to locate what I wanted and the transaction went well so I thought.
I sent an email regarding the timing of delivery and they kept me posted. Due to Covid-19 everything is understandably slower. My concern was that the pizza may no longer be frozen. Everything was fine and the pizza was great!
The cake was delicious and helped my daughter be able to celebrate her birthday a little bit.
Item shipped and arrived very quickly. Easy to check-out
Everything. The communication on shipping, etc... was spot on. And the pizza, I mean, WOW! Amazing.
Delivery was quick and products have been as advertised.
Quick delivery of one of my favorite hard-to-find foods!
The product arrived on time and it was absolutely delicious.
Delivered on promised date. Was absolutely delicious!
Received in great condition, exactly what was pictured, tasted great.
Found a great deal. Shipped super fast. Super happy and would recommend.
Delivered on time and the receivers were very happy.
Item arrived late and spoiled
They are making arrangements to send a replacement order
From the business
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members