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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Arrived quickly and safely. Packaged very well with instructions for preparation/cooking.
Product was excellent and packaged well. Shipment was received quickly and free of damage.
Totally surprised my mom. She said everything was fresh and delicious!
Everything! Shipping was great packaging was great delivery was great and my mom really loved it for Mother's Day
I ordered Jimmy Buffs, it was very easy, the order came timely, I would definitely use it again! Now I can't wait till I can get my family together to try it!
It arrived when they said it would and they are lovely and very yummy
Everything was perfect... just like I remember from New Orleans.
Our friends were so surprised and happy. And especially with not being able to see anyone on their birthdays, this was a perfect way to give a great big hug via cheesesteaks. :)
I was able to find some good options, and schedule a delivery for a day that was convenient.
The tool is super easy to use, the delivery got their in time and the price was very reasonable.
Product ordered was pretty good, relatively speaking, all things considered.
Excellent service with fast shipping and well packed halibut. Will definitely buy again!
Delivery was on time. Quality of the food was excellent!
Ordering was easy, had a promo code which helped because it's pretty expensive.
Our first order was amazing! Great communication and our pizzas were perfect
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

