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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Order was delivered ahead of schedule. Site was very easy to use.
I was very pleased with the Ladurée order. The biscuits arrived quickly, fresh enough and in good condition, excellent packaging protection.
Ordering was super simple and delivery was spot on.
Wonderful! Delivery came as promised, everything was fresh and top-notch! The best lobster roll ever!
Everything. The package was delivered on time and was well packed. The product was amazing. Even though I expected to pay a mark-up for this service, I thought the pricing was fair for lobster roles. The experience was better than expected!
Accuracy of the orders
Updated shipping/delivery info
Quality of the food
Product arrive promptly and fresh. She love it. Will definitely use the company again.
I have ordered several times and have always had great experiences. Until the last order.
All went well, still frozen on arrival. Looking to order other products, it all looks good.
Delivered on-time, in perfect condition and delicious!
Easy ordering, everything was packaged perfectly and the food was outstanding!
Bagels came well packed and fresh... loved it! Thanks for connecting me to Montreal St Viateur bagel. They are my absolute favorite!
They even came a day earlier than they were expected to arrive.
Arrived on time and packaged great. Just as great as eating in New Orleans
The first three soups were absolutely awesome! Shipping was excellent and package well protected.
The Pizza from Pizza Rock was very good overall. Happy with how it cooked up.
Efficient, prompt delivery, excellent packaging and freshness.
Carousel Cakes was great! Cake was delicious and delivered on time.
Zara's was terrible, canceled the order the day it was supposed to arrive, leaving me with no gift option to switch to for Mother's Day.
It arrived on time and was affordable and delicious!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

