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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Everything! Order arrived in expected time. Food was outstanding!
Beautiful product and packaging as well as great shipping (sent with dry ice)
I loved being able narrow down the cuisine by region and state. I had a craving for Alabama BBQ and I found it quickly! Shipping was quick and the food was delicious!
This red velvet cake was a surprise for my brother's birthday. I was happily surprised that it arrived on his birthday. My brother is very picky, but he had only great things to say about the cake. He loves red velvet cake but he has complained about them being too sweet. This one, in his opinion, was perfect!
Lobster rolls were delivered on time for Mother's Day even with the covid-19 crisis. Food was packaged well and delivered fresh from Maine to it's destination in Florida.
Quality of food, customer service. All around great company.
Oh my god. The cake was wonderful. My family ate the whole thing. Couldn't get over how cool it was that it had all the layers and that it was so delicious! Pam
The cheesecake was shipped fast. It was absolutely delicious. Those nuns sure know how to make a cake. My husband said it was so tasty he ate two pieces at once. I would definitely buy again.
Ordering was easy and arrived in a timely manner. Everything ordered was included and it was delicious.
The order came when expected and the food was appropriately chilled.
Everything was great -- food was amazing and on time.
Everything from start to finish... will be ordering again very soon!
Ordering was extremely easy. I received confirmation emails on when the pkg would be delivered. My food arrived early and was in excellent condition.
Fast delivery, considering the pandemic. Ice cold and perfect condition food. Also delicious!
Delivered when it was supposed to be. Food was delicious!
All went very well. Delivered on time, in great condition and tastes delicious.
Order was a day late. I ordered plain pumpernickel bagels not everything ones. So part of order was incorrect. Bagels & bialys were delicious.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

