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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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How have I never heard of this site before my first order?
On-time delivery of a meal that was described well on your site.
The cake and cookies arrived completely frozen and super fresh!
Great selection and packaging. Quick delivery as well.
The speed of the delivery, the quality and the taste of the cheesecake. Last but not least was the value.
The cake was awesome. It's looked amazing and tasted even better!
My mom was celebrating her 80th birthday and she acted like a little kid when she saw the cake. Thank you!
Great food delivered on time! My sister in law loved it.
Super easy to order and delivery was on time (and even early in some cases!)
Big selection. Easy to order. Free, fast delivery.
Everything! Big hit and will definitely order again
Everything! The food was amazing, and the delivery dates were exactly what was promised.
Everything. Delivery was on time and food was delicious.
Everything. Cake had dry ice and was packed well. Cake was still frozen and in perfect shape.
It was shipped quickly, packaged well, and my friend said it was delicious!
All went well although I haven't tasted the product yet.
All went well, ice cream arrived still as ice cream!
Got what I needed and wanted. You have a very good assortment of gourmet foods
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

