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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The product was amazing and delicious and arrived in good shape. I would definitely want to order it again.
I had 3 Brie orders placed and two made it to their final destination in prestige condition.
The food arrived on time and was reported to be delicious
Everything was great, delivered on time food was excellent! Thank you!
My delivery got there exactly when it was supposed to and I was told the items I sent were in great condition and tasted amazing!
Everything delivered right on time, even during the pandemic!
Item arrived in great condition and in a very timely manner.
Pie was very good, came very quick and the packaging was good.
Everything :) even beat my estimated delivery by a day!
On time delivery - my parents loved the coffee cake
Although the deliver interval was longer than anticipated, the delivery took place as scheduled. Order correct and food was delicious.
They were s excited to receive the crab cakes. They said they we e exceptiolly delicious! It made they anniversary very special.
Everything. Food was excellent and on time delivery
The item arrived as advertised on time and in good shape.
Great packaging. The butter stayed well refrigerated in transit.
The communication, and the item was delivered on the correct day.
Ordered for our daughter, and she loved the lobster tails we got! They were perfect and got here really quick!
Arrived on time. Followed directions. They were amazing! Can't wait for second half of order!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

