Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Easy to order, shipped on time, arrived in perfect condition.
The food was delivered on the day requested and it was great.
Always fast, on time and on point. No matter what I've ever ordered from every corner of the country. Now you just need to add pizza king in Indiana and ill be all squared away! Lol!
Everything from delivery to quality of food. Perfect!
Everything! The website is easy to use, the shipping was on time, and the food was delicious.
The ordering process was super simple. The pie came on the day I requested it to arrive and tasted like it was freshly made.
Customer service was excellent.
Everything! Delicious food, traceable and on-time delivery... excellent communications throughout the process.
Easy online ordering. Arrived a day early! The Original Cheesecake was tremendous and all enjoyed. Thank YOU!
Delivered on time and the contents were super delicious!
Packaging was great. Delivery was right when it was promised at time of order. Food reheated surprisingly well. Food was delicious.
Shared my experience with my family. We live in FL now but, we felt like we were at Jimmy Buffs in Jersey. Happy smiles and yummy sounds at the table. The aroma lingered. Ah good times!
It was a gift, was delivered on time and well packaged and the recipient loved it!
Cupcakes delivered were beautiful. I was afraid of them melting, but my Mom sent me a picture and they were delivered in the form exactly as pictured with the icing bouquet. Also, timely shipping, especially during COVID. Thank you.
Everything was delivered as expected and was very fresh and tasty!
The birthday boy loved it said it was the best cake he ever had
Packaged arrived to my daughter in TN on time! Her & her husband loved the Ferrara's Barkery lasagna!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

