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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Recipient very happy, quick delivery, they asked where I got it.
Delivery was right on time, food arrived still well refrigerated.
Everthing i loved goldbelly from the first when i got my laptop man i still do only when i ordderd crulers when the came the box was broken not the out side buy insid it was all wet and soggy i trid to eat one but it did not sast good i had to trow al away that waS THE ONLY TIME THAT I GOT STUCK I COULD NOT CALL YOU GUYS SO I HAD TO TROW THEM AWAY
Ease of use of the site; prompt processing and delivery by the vendor; quality and taste of goods.
Easy ordering process, price with discount was right, pie we ordered was amazing so quality of product is excellent
My daughter said the order shipped quickly. She is looking forward to having a vegetarian chili dinner and freezing the rest for future meals. Haven't heard if it was the best chili she's eaten but awaiting her taste-test!
Ordering & delivery went well. Birthday girl enjoyed the cake.
Tasted exactly like Shake shack. It was wonderful!
DElivery was on time and ice cream was very very good!
Wonderful experience! Will certainly use you again!
Packaging looked great!
Food was just how I remember at the restaurant!
Pies were delicious. Came right when they should have.
Sturdy package, sturdy container for contents, good cooling materials, shipped quickly.
It was delivered on time.
The gift was really appreciated.
It is nice to send something from NY to home.
I put in three orders. Two were fine, but the third order was wrong
Timely delivery, easy ordering, lots of choice, excellent products
Excellent key lime pie arrived right on time and we are very satisfied
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

