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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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My gift that you delivered was devoured and loved!
My mother-in-law loved the pies and she may order from your company thank you
The delivery was made at the promised time, the ice cream was still frozen solid.
The cakes shipped well but the cannoli did not. I order 6 and 3 were crushed. The bag of fill was open and tasted tainted.
Pie was delicious! And delivered as promised. I just had no idea a week's lead time was needed so it was a very late birthday gift. Also, very costly. But my son and his wife loved it
Everything! My friend was overjoyed with the bagels!
Everything went better than I expected. I was sending ice cream to NYC and Louisiana. Never expecting it to get delivered when promised. It arrived on time and honored a nurse in NYC originally from Cincy and a brother who loves graeters ice cream.
The delivery, the presentation in packaging. The cake itself!
Thank you for making it a special birthday for my sister.
The cake was wonderful. It arrived in a protective box and was perfect.
Quick delivery, packaged nicely and the person I bought it for was impressed
The whole process was intuitive and efficient. Will definitely be placing more orders.
Bagels arrived quickly, as promised. Excellent product will order again.
I haven't yet dined, but I have been singing your praises. The packaging and delivery everything so far gives you an A-plus. Can't wait to dine, but we are waiting for a special occasion. Soon, soon. Many thanks.
Order cam e earlier than expected! Excellent! Will probably try some other products from other vendors
The cake was awesome and delicious! It arrived quickly and I will order from them again.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

