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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Everything was fresh, delivered on time & better than expected. I will def use you again soon
Delivered cold and in the morning. Plenty of time to have for dinner that night
Ordering online was easy. Delivery made on specified day. Items were well-packed and still cold upon arrival.
A trip to Boston's North End ALWAYS includes a visit to Mike'sPastry. To have these deliciously fresh Italian cookie mix arrive fresh and quickly was incredible! Cookies were well boxed and nothing broken.
Easy to order and delivered on time. Family was thrilled with the Schmidt's package. It was just the right size... I wonder why Schmidts does not offer this size on their website.
Delivered early than expected and in good condition
The whole process went very well! Items were fresh, tasty, shipped timely and efficiently. I was even able to send a special message along w the items to whom I was sending them to. I thought that was nice personal touch, especially during this time of social distancing.
The cake was delivered when you said it would be delivered
Shipping speed, quality of product, cost, basically everything!
Great surprise for my son who lives in California. A taste of home
Fantastic choices! Fast and secure shipping! Easy to use website! Incentives and specials!
Customer was pleased with order. It was a surprise and her mother filmed the unboxing of the delivery from Carlos's Bakery. She was thrilled. Her excitement was palpable.
Ease of ordering. Love that it was low carb. Perfect for Keto. Cheesecake was amazing.
The product was packaged to perfection.
The cake was still cold and the icing was all where it was supposed to be
Ordering is easy and notifications about delivery is great!
Shipping was quick and the product was great. Ended up making two meals out it. I would recommend your product to anyone
Just a great experience. Order showed up a day early. And everything was packed so well. My mom loved her Tiramisu for Mother's Day! Thank you!
Meats were delicious. Delivered when estimated so planning to eat with others went smoothly
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

