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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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I sent as a gift, a virtual hug, and they ate entire pie in 2 days
The items were fairly priced, they were honestly presented in the marketing and there was a wide range of offerings
The ship time was great! The ice cream arrived in perfect condition and there was still ice left. My friend in Maine loved her birthday treat. Thanks.
Cake was packaged perfectly, delivery was as stated, and cake was unique in preparation, and tasted delicious!
It delivered at the perfect time. The blue velvet cake was wonderful.
Actually arrived one day sooner then originally stated! Packed perfectly and was still cold!
The food was delivered on time, the heating instructions were easy, and the food was tasty.
Everything was nice and fresh well wrapped and packaged. This was a surprise for my husband's 60th birthday. Thank you White House Subs and Goldbelly for the excellent service.
Everything was perfect. Delivery on time. Donuts soft and fresh and wonderful
My mom loved the order and said nothing but good things.
Easy to navigate website, excellent products available and some had free shipping (major plus). PLUS it arrived a day earlier than originally indicated. Nice.
Easy ordering and fast delivery. Delicious product
I actually had two separate orders, one I made myself, and the other was a gift from a friend. The one I ordered myself was great. The one my friend sent was 3 days late and the food was rotten when it arrived.
Mothers Day Gift.
She loved the uniqueness in gift choice.
Delivery was on time.
Shipping.and packaging was done very well.
She thought the Pie (eaten only of one of the four) was excellent.
I had a feeling I was going to make the right choice with using goldbelly as a substitute for the usual floral gift for my mom... I will for sure di it again!
Thanks for asking!
Thanks for your great customer service!
Smooth Transaction. Tracking was top notch
Fast Delivery... Great way to treat yourself and others to specialty food
It took a little longer than I thought but so worth the wait
Everything was so fresh and so tasteful I will definitely order again
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

