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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Great ordering experience and timely delivery. Thanks
Arrived even earlier than inspected, this was a gift and my Aunt was thrilled!
What was in tact from my order was absolutely insanely delicious
The pizzas were packed well and arrived in great shape. Excellent service and great food! Thank you for making it possible to enjoy my favorite pizza without traveling 720 miles to get it!
Overall amazing experience! Thank you so much! My mom loved the mother's day macarons from Laduree that were delivered on time despite coronavirus - thank you!
The ice cream was delivered frozen solid and tasted great.
Everything! Shipping was so quick and the King's Cake is incredible... so delicious!
My Carlos's Bakery Cake was delicious! It could not have been more perfect
Timely delivery. Product was not damaged. Delivery did not affect product quality
Pizza arrived exactly when it was supposed to. Still cold and in good condition.
My order always arrives on time, if not a bit early. The packaging is generally good (only an order for macarons features cracked cookies), and the food is always fantastic.
Honest company
Responded to e-mail
Issued discount
Timely delivery and the pizza was fresh and delicious..
Cake was good, but took too long to deliver. 4 days from Pa to OH? Ice all melted and anxiety all around for sender and recipient as to whether or not product spoiled en route. Unlikely to order again due to these issues.
Delivery was timely and food arrived in perfect condition
The food was delivered on time, remained cold and was in perfect condition.
Everything went perfectly! It was wonderful to bring a little Mississippi to Texas for our Ole Miss daughter's 21st birthday!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

