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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The lobster rolls that arrived on time were great.
The cake arrived frozen and in perfect condition. It was a Mother's Day gift for my 85 year old mom, and she loved it!
The delivery worked great and the product tasted great!
Perfectly packaged. Arrived ahead of schedule. Cake made it across the country intact and still frozen. It was great!
Food and experience is amazing! My family loves everything we have gotten.
The site is good and all past orders are good, the gino's east pizza was terrible though
Came when u said it would and fully frozen. Product was great! Just like I remembered.
Delivered on time, cake was still frozen, and was one of the best cakes I have eaten. I will order again
The ice cream was still frozen. I was able to give my wife her favorite ice cream that she hasn't been able to get since she moved from san San Francisco 8 years ago.
My mom got her pizza in time for Mother's Day! First time in 51 years I was not there to celebrate the day with her so thank you!
Easy to order. Delivery as promised. Excellent cakes and pie.
Scrumptious. Absolutely lovely. Tracking texts were right on.
The experience was wonderful. Product was excellent and it was delivered as stated and in perfect condition. Will def. Shop again for more sweet treats that we would not be able to get locally.
Everything. The food was incredible. The experience was incredible. The app was incredible. The customer service was incredible.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

