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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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That bread was so good we will be ordering more plus other products you sell
Shipping could have been quicker
Both gifts were delivered on time and they loved them
Being able to schedule my order on the date I wanted, items arriving perfectly packed ad cold.
My piecaken was delightful and very tasty. Delivery was on time. It was beautiful right out of the box.
My order came exactly when they said it would. Service was great.
The cake was beautiful and delicious. Got it for my son-in-law and he said it was the best cake he's ever had.
Great value, awesome sandwich! One of a kind, absolutely wonderful!
Relatively easy to navigate. Food was great. Already recommended to friends who bought items from goldbelly!
The shipment was prompt and the brownies were delicious! Thank you
My parents loved the cheesecake and it arrived in perfect condition!
Order was shipped quickly, was kept in the loop as to the status of order.
Shipped on time, site was easy to use and the items were as hoped for when they arrived.
Arrived quicker than expected and more than lived up to expectations.
Delivery was when they said it would be. Came in frozen and was delicious.
Pie was packed extremely well and delivery was super fast. Ordered as a gift for my boyfriend and he was so happy with the amount of rhubarb in the pie and the delicious crumb topping.
Came on time. Good quality. Exactly what I wanted and expected.
The presentation was overall very good and came packaged awesome. Very impressive. The bottom layer the pecan pie was the best I've ever had like phenomenal. Frosting was also on point. For the price I expected a little more but overall it was great!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

