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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Arrived on time for Mother's Day. Packed well. Nice selection.
Everything was great! The food is amazing! The shipping and delivery were quick and efficient!
The order came promptly and was packaged beautifully
Texture, size & taste just right!
Also, delivered when promised!
And priced well,
The order was accurate. Everything was fresh and delicious. Thank you very much!
Everything great packaging great delivery great instructions and delicious Carlos Bakery items
I have ordered a few times from them and they never disappoint whether it comes to the taste or delivery time.
Pie was perfect and arrived on time for a birthday celebration.
Everything was fine. It had been at least 20 years since I'd indulged in one of their cheesecakes; the orange cream was extraordinary, and I've had fun sharing it with neighbors while we socially distance.
We had a amazing Mother's Day. Everyone was so impressed with the food.
My cake got her before the date and it tasted amazing.
The order was just perfect, but I wish I was kept better informed of the package. The meat was excellent we injoyed the filets to the max. The fact their prime could definitely tell a big difference. Tender and
Customer service gave me a future coupon - used it already.
The food was great ALOT of lobster not just little pieces but claw meat l, very fresh would get again if I could make a suggestion when toasting the bread I put garlic in the butter VERY TASTY
Delivery on time from Big Bob Gibson I got my bottle of barbecue and smoked meat
But didn't get my white sauce for my chicken and was very disappointed!
Everything was awesome and couldn't have asked for it to be any better unless I was at the actual bakery!
Everything was perfect; ordering and scheduling a delivery date was easy, the food was great, prices are reasonable, order arrived on time, and packaging was great!
Delivery was early, very transparent re: status throughout whole process; ice cream arrived in great condition (very cold / not melted)
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

