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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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This was a gift and it arrived on time and the food was yummy
Everything! Amazing cut, very fast and cost efficient especially limited to staying home, bring Hawaii to us!
Prompt delivery... ordering was seamless and products were as fresh as promised.
Everything! I purchased the lobster roll kit for my mom for Mother's Day. She's quite often difficult to please and she immediately called to rave about how good they were.
Ordering online was easy
Received email notifications
Arrived when requested to arrive
Everything in the box was fresh
Gift receive my was thrilled!
Delivered on time and our recipient said the cheesecake was delicious!
Everything was perfect, starting with ordering all the way to delivery!
Perfect from ordering to delivery
Gave it as a gift and was a huge hit
We got what we ordered, when promised, in good condition.
It was delivered on time and the donuts were fresh and tasty. The packaging was also well done.
Delivered fresh and on time for Mother's Day. I got 'Carlo's Bakery Best Seller's Cake Slice Sampler - 8 Slices', and my favs are Confetti, Vanilla Rainbow, Chocolate Fudge Rainbow, Chocolate Fudge, and Red Velvet. You can't go wrong with this sampler!
Delivery time worked out great. And my daughter loved it.
Very easy to use and a lot of great options to choose from.
Delivered ice cream on time add planned, very easy!
Can't be juniors cheesecake on time taste great what else is there
Everything ordered came on time and all frozen goods still frozen
Contacted by restaurant that one item was out of stock. Offered choice of different item, money back or delivery when item was restocked. Chose to wait for restocked item, and item was delivered one week later as promised. Very happy with order (Katz's Delicatessen)
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

