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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Freshness of the product and delivery as promised!
Thank you. Jason
Love the product and delivered in a very timely manner!
Ordering was easy, although selections and options were very limited.
Perfect my mother in law said the cake tasted like a lemon cloud she loved it
I purchased as a gift for my father. He was very happy when it arrived.
Everything was in tact and we enjoyed the different favors of cake
It was delivered on time and it was a beautiful cake. Thanks.
Speed of delivery, quality of food. We are very pleased with the service and would definitely order again.
Delivery was fast and item arrived in perfect condition!
Super easy to order Maine lobster to be shipped to Washington state!
Everything went perfect. Was delicious and arrived on time when it said it would!
Two of the three orders went very well. The third order was five days delayed and it was the closest Destiination from the provider. After the five day delay they left it out on the street a half mile from the house.The provider from New York was kind enough to send us another shipment directly.
Everything. From visited the website, locating food I like, and delivery to my home. All happened in a very timely fashion.
GoldBelly keep up the good work!
Everything... super easy transaction... shipped and delivered as expected... food was still fresh!
Was perfect! Order, delivery, quality, everything!
The ordering process went well and most importantly, the steaks were excellent!
My package from Carlo's bakery was delivered and everything was still frozen. There was still lots of dry ice. Loved the delivery.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

