Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Was packed extremely well, food was preserved and looked beautiful once out of packaging and tasted delicious
The order arrived on the day of delivery, packaged very neatly
Ordering was easy, shipping and notification were smooth.
It was shipped quickly and got to the destination on time.
Delivery was quick and on time and the bagels and lox were delicious
It was perfect! Well Done! Recipient was extremely happy!
The packaging was done very well and preserved the freshness of the bagels. My family was so thrilled!
Delivered as expected in terms of timing and product; recipient was very happy! Thank you!
I often send gifts of food via Goldbelly. Most recently, I sent cookies, a cheesecake, and a birthday cake. All of the recipients reported that they enjoyed the items very much! Goldbelly is my go-to for tasty food gifts!
Arrived 24 house before needed & following directions had them ready as needed the next day!
I ordered for my mother-in-law for Mother's Day. They arrived on time and she said they were beautiful and delicious!
The food was delicious and the packaging was great.
The timeliness. The birthday boy received his dinner in perfect time.
Two out of the three packages were delivered on the day they were scheduled to deliver. Food was well packaged and arrived in good condition.
Shipping was super fast. My cake was unharmed. Very pleased.
I have been eating Bob Gibson's Bar-B-
Q for probably 65 years. The chicken and the brisket traveled very well.
Great to have the taste of home here.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

