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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Delivery to my mother was successful and my mom was happy with the product.
Everything was great. Bagels were a hit. Lox and cream cheese was wonderful.
Nice people in the beginning when I could talk to someone
Easy to order, however I tried to
Cancel and that did not happen. The communication were poor, took too long
To respond.
Processing and delivery were as promised and timely. Product ordered was great and as described.
Easy ordering, delivery was perfect. Bagels were fresh and received plenty of compliments. Will definitely order again!
The pizza tasted great and it was still frozen when I arrived at my house
Your app is great, easy to use, and delivery is spot on.
Item shipped promptly and arrived on time
Very satisfied with my purchase!
Ordering process was easy, gift was delivered on time!
Very accommodating as we needed a birthday delivery that coincided with Mother's Day.
Product arrived on time. Was still very cold, ice pack was still froze. Had my first taste last night, and it was delicious. Very fresh. Heated up perfect per the instructions.
Easy to order, item was on time and arrived in good condition!
The delivery of my order was on time and the cake was beyond delicious. My boyfriend enjoyed his birthday present thank you so much.
Everything seemed great! I ordered a gift from my mom.
Magnolia banana pudding and white chocolate coconut cake were amazing.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

