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Goldbelly

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Goldbelly Reviews Summary

The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.

This summary is generated by AI, based on text from customer reviews

service
129
value
123
shipping
126
quality
112
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Virginia
1 review
0 helpful votes
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Ease of ordering - great tracking updates and email contact

Date of experience: May 15, 2020
Virginia
1 review
0 helpful votes
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I got a call from owner, to see if I received my order

Date of experience: May 15, 2020
Virginia
1 review
0 helpful votes
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I ordered the crab legs for Mother's Day to be sent to my mom. Not only did they arrive soon or than expected, but she was very surprised! Thank you for such great service and fast delivery!

Date of experience: May 15, 2020
Virginia
2 reviews
0 helpful votes
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Everything was delivered on time as promised, the food was delicious and plentiful.

Date of experience: May 15, 2020
Virginia
1 review
0 helpful votes
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Arrived on time
May 15, 2020

Arrived on time. Very well packaged. The banana pudding was delicious.

Date of experience: May 15, 2020
Virginia
1 review
0 helpful votes
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Ordering was super easy, it came when it said it would and it was delicious!

Date of experience: May 15, 2020
Virginia
1 review
0 helpful votes
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Items were shipped safely and delivery was on time

Date of experience: May 15, 2020
Virginia
1 review
0 helpful votes
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Everything was perfect
May 15, 2020

Everything was perfect. Great mother's day gift. She loved it!

Date of experience: May 15, 2020
Virginia
1 review
0 helpful votes
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Quality of product and timely delivery. Prompt response to a question I asked from a real human.

Date of experience: May 15, 2020
Virginia
1 review
0 helpful votes
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Received order when expected and the items were very fresh.

Date of experience: May 15, 2020
Virginia
1 review
0 helpful votes
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No issues
May 15, 2020

No issues. Worked very well for us as first time users.

Date of experience: May 15, 2020
Virginia
1 review
0 helpful votes
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Burgers were great
May 15, 2020

Burgers were great. Well packaged and very cold on delivery.

Date of experience: May 15, 2020
Virginia
1 review
0 helpful votes
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Ordering was very quick and very easy. I googled what I was looking for, found this site, and placed my order all within a few minutes. I was able to surprise my mom with a gorgeous cake on her birthday, which helped just a little bit with not being able to spend it with her. Plus, my parents said it was literally the best cake they've ever eaten.

Date of experience: May 15, 2020
Virginia
1 review
0 helpful votes
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Delivered on time in perfect condition. Loved it and so did everyone else.

Thank you.

Date of experience: May 15, 2020
Virginia
1 review
0 helpful votes
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Food was fresh, packaged well
May 15, 2020

Food was fresh, packaged well. Arrived the day I requested. Tracking the shipment was easy.

Date of experience: May 15, 2020
Virginia
1 review
0 helpful votes
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The quality of the food is excellent and very consistent. Recipients are always thrilled with their gift.

Date of experience: May 15, 2020
Virginia
1 review
0 helpful votes
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Food was excellent - no different than if I was in Boston and ordered Sam's for takeout. It showed up on time, well-packed, and most importantly, correct.

Date of experience: May 15, 2020
Virginia
1 review
0 helpful votes
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Delivery was great and on time
May 15, 2020

Delivery was great and on time.
Instructions for reheating were easily understood and followed. Sandwiches were tasty!

Date of experience: May 15, 2020
Virginia
1 review
0 helpful votes
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Order delivery and meal was amazing! It was a mother's day gift and she really enjoyed it. THANK YOU!

Date of experience: May 15, 2020
Virginia
1 review
0 helpful votes
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Ordering was very easy and quick; delivery was on time, and the Welsh cakes was fresh and delicious.

Date of experience: May 15, 2020

From the business

Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.


goldbelly.com
Founded in 2013
New York, NY, United States