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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Ease of ordering - great tracking updates and email contact
I got a call from owner, to see if I received my order
I ordered the crab legs for Mother's Day to be sent to my mom. Not only did they arrive soon or than expected, but she was very surprised! Thank you for such great service and fast delivery!
Arrived on time. Very well packaged. The banana pudding was delicious.
Ordering was super easy, it came when it said it would and it was delicious!
Items were shipped safely and delivery was on time
Everything was perfect. Great mother's day gift. She loved it!
Quality of product and timely delivery. Prompt response to a question I asked from a real human.
Burgers were great. Well packaged and very cold on delivery.
Ordering was very quick and very easy. I googled what I was looking for, found this site, and placed my order all within a few minutes. I was able to surprise my mom with a gorgeous cake on her birthday, which helped just a little bit with not being able to spend it with her. Plus, my parents said it was literally the best cake they've ever eaten.
Delivered on time in perfect condition. Loved it and so did everyone else.
Thank you.
Food was fresh, packaged well. Arrived the day I requested. Tracking the shipment was easy.
The quality of the food is excellent and very consistent. Recipients are always thrilled with their gift.
Delivery was great and on time.
Instructions for reheating were easily understood and followed. Sandwiches were tasty!
Order delivery and meal was amazing! It was a mother's day gift and she really enjoyed it. THANK YOU!
Ordering was very easy and quick; delivery was on time, and the Welsh cakes was fresh and delicious.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

