Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Food delivered on schedule and frozen with dry ice
Easy ordering, delivery on schedule and food was delicious
The whole process went smoothly, from start to finish.
Delivered on time for Mother's Day. Packed well and all good.
The food package arrived on time and in perfect condition.
We ordered this for our mom for Mothers Day, she loved it. She lives in the NW and is very familiar with seafood, said it was the best.
Everything was amazing! My friends dad passed and she said I just want to cry and eat donuts. So that led me on the hunt. We are in different states. She also LOVES pie so I sent that too. She was over the moon excited and said everything was absolutely delicious
It's becoming a daily relationship with you. Seriously, it's so easy to order the perfect surprise because you've done all of the hard work for me. I love goldbelly Jocelyn
Order came on time. The cake we ordered was amazing
Our order arrived as scheduled. The pies were still frozen even though we live in Florida so we'll packed.
I really liked that I could order in advance and pick my delivery date. My mother loved the marshmallow sauce. She stated all the various flavors were delicious and looked like legitimate fries.
Order came as expected, in good shape and product was perfect inside.
Everything went sOO smoothly especially during this crazy time and in the midst of Mother's Day too Thank you
My parents were delighted with the pies from the Little Pie Company. During COVID I did not want them going out and this was an easy way for me to send my Mom a Mother's Day gift for both my Mom and Dad! They have said that everything was delicious, the directions were easy and they were able to freeze the pies and thaw them as they were ready to eat!
Speedy delivery! Pretty packaging! Mother in law loved the treats!
Mom loved the bagels & lox. Everything was easy breezy! Thank you.
I liked that I can pick the day I would like to receive it and it was prompt delivery and fresh
It was easy to order and delivered on time. Bagels were delicious. Second time I've used Goldbelly (first was a cake from Carlos' Bakery in NJ) and both were a hit. Great gift idea for people who have everything!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

