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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Ordering was easy. My food gift was delivered on time. It came packaged well & fresh, and according to the recipient, the food gift was delicious.
It was delivered on time and it was in great condition!
I got all my orders on time for Mother's Day.
Everything was delicious
Came wrapped well and product was excellent. A good deal at flash sale price. Expensive without the buy 4 get 4 extra. A bit hit.
Three different orders all received on time, will use again!
The cake was delicious and delivered by requested date
Everything! Food came fresh, on time, perfectly wrapped, and was delicious!
It's fun to get the box and packaging too. There was so much creme we had it on other items too!
Everything! My mom was in rehab for her hip last Thanksgiving. She got everything BUT her pumpkin pie. Sending her one this Mother's Day was such a joy! It was perfect! Shipped perfectly, note written pretty. Just her joy was the best! Even with Covid, it arrived right on time! Bravo for being so great during this trying time!
Food arrived on time. Everything was exactly what we ordered. Food was delicious. Very easy to order and get the special date we wanted.
Delivered on time and food was packaged well. The food was delicious and there was a lot of it!
My husband was very pleased with his 60th birthday surprise! He hasn't had seafood since our lockdown, so the lobster rolls were especially savored! Unfortunately, the cost is a bit much to purchase often, but for a special occasion, it was wonderful! Thank you so much!
My friend said it was absolutely delicious. Arrived fast
I got my order when promised, it was packed perfectly and the cake was awesome!
The service was great, and I was blown away in that I placed my order on Thursday, and it was delivered the next day, Friday!
My mom and sister were thrilled and the quality was awesome!
Delivered on time and I was able to choose the delivery date.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

