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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The food was great. We enjoyed the bagels, they were as good as we hoped, and it was overall a good experience.
Great iconic food selection. Great timing and tracking of delivery. Excellent packaging.
The banana pudding was incredible. Had it delivered Saturday before Mother's Day and ate for dessert. It was a big hit!
Delivery was as promised, and product was as described
Ease is website use. Monitoring the status of delivery.
No problems with delivery, the cake was fresh & tasted great
The delivery was right on time. The bagels were excellent and my mom was thrilled.
Site was easy to use, ordering was easy and the order came in on time.
The crab cakes were full of crab meat, as described and delicious. Arrived on time and packaged well.
Prompt, fresh delivery on a deli order from NY to FL. It even say on their hit porch for a few hours as it was a surprise, and they didn't realize it had been delivered. But no worries everything was so well packed and kept cool. My parents loved it. Enough for 2ppl for 2 nights! Would definitely do it again.
Everything was perfect, including the ease of tracking the shipment.
Package, shipping on time,
Delivery on time, great quality food!
Delivery on time, feedback that food was very good.
Delivery was on time. Food was fresh and fabulous!
Product arrived on time. Products were very fresh. Great experience
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

