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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The shipping was so fast and the site was user friendly!
Great selection
Fast shipping
All arrived well.
Made people smile!
Turtle soup & garlic bread we're both incredible. We will do this again!
It was simple and easy order, the product arrived as scheduled and was very tasty.
Very easy to work with allowing for the slight delays in connecting due to your heavy load. Delivery to our daughter in Michigan was prompt as stated and above all a delightful Friday evening MD Crab cake delightful dinner for her after a long day of work at her VA Lab. Thank you, David
Delivery was great. Everything was fresh and wonderful!
Everything arrived on time and in good condition. Still cold and ice packs we're still partially frozen. Good clear instructions cooking.
Food was great! Arrived as predicted.
Received notifications re: delivery, etc.
Fast shipping. Delicious product. What more can you ask for?
Ordering was easy, arrived on time. My mom couldn't stop raving over how delicious the pie was! It was great to hear that I made my 84 yr. Old mom smile and enjoy some strawberry rhubarb pie! Thank you!
Ordering was easy, delivery was on time and the crab bombs were amazing!
Arrived in great shape, cold and plenty of dry ice still in the box
Food was delivered exactly as expected and it was delicious!
Delivery - product arrived whole, in one piece. Pie was amazing - delicious.
Recipient received on time and I liked the discount code for new users!
Delivered when promised and my kids say desserts were delicious
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

