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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Everything was perfect. I received everything I order.
Shipped and Delivered quickly and was delicious! Thank you for bringing New York bagels to Virginia!
The website is easy to navigate, the notifications were excellent and the delivery was flawless
Everything was absolutely perfect!
From ordering to shipping and the cake itself, utterly amazing!
Everything came on time and in good shape. Shipping alerts were helpful.
This was a gift for Mother's Day and my mother was very happy with her yummy gift!
The Imo's pizza arrived on the promised date. The pizzas are delicious, almost as good as when I am in St. Louis and pick it up at the restaurant.
Food was delivered on schedule and one order (Lobster rolls) met quality expectations.
It was a gift for Mother's Day and was a huge success! Thank you for getting order out on time and great job packing everything to ensure the freshness and quality of the seafood was maintain to its final destination in landlocked Colorado!
Cake arrived exactly when it was supposed to and was delicious!
Super easy to order and delivery arrived as expected. Food was great.
Great pics and reviews, easy to navigate; good delivery and notifications
Easy & quick ordering & delivery. My Laduree order went from NYC to DC in a matter of two days. Came way before expected which was great!
Everything was SUPERB! Shipping. PROduct... quality. I was quite pleased. Thank-you!
An opportunity to ship from one of my favorite bagel shops
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

