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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Delivery was faster than expected. I ordered the cinnamon coffee cake for my mom for Mother's Day. She loved it!
The quality of the items I got were as expected, very good, the brands provided the goods.
Reliability of delivery day and condition of the food were both excellent
Our order was delivered on time and crab was fresh and delicious!
It arrived on time in the pandemic, on a holiday weekend. The recipient said it was packaged incredibly and came ice cold
Packaging was amazing and great delivery info. The food was perfect and cold too! Again and again I would reorder! The BEST!
Pizza was great. Just like we ordered at the restaurant.
Everything... even with pandemic and possibility of cake arriving a bit late - it arrived on time and we heard it was delicious
Everything was outstanding... quality, flavor, packaging, shipping, all of it was perfect!
Everything! Delivered on time, packaged exceptionally well and the product was molto delizioso! Grazi!
The cake was excellent. I loved the frosting and the size was perfect so we didn't have too much left over.
The purchase and shipping. My friend was ecstatic and said whoever I got it from packed it well
Delivered on time and meal was fresh and delicious
Pie was delicious. The family was still talking about the next day. Great for a large group.
Even during these uncertain times. The delivery was easy and arrived on time and well packaged.
Timely, product arrived exactly in the time indicated, and was well packaged and had been handled gently (delicate things that can crumble or melt were all OK!)
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

