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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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I had an issue with shipping where UPS sent it to the wrong place and NDA turned into 7 days. I sent you guys a message and the following day my order showed up a mere 16 hours later than originally thought before UPS's mistakes and the food was not expired! I was expecting UPS to bring the food well after expiration date. Thank you for your help and diligence I. Getting that resolved so quickly.
Sent this gift to my Mum for Mother's Day. She loved it, said the quality was great... and we know lobster!
Transparent shipping process, solid packaging, product seems consistent with the original thing
Pizza was fresh and I liked the fact that it was delivered in a temperature controlled bag.
Excellent product like I was in the store itself; arrived exactly as planned on time
Delivered fast and was perfect! Sent my dad the Cherry pie for his birthday and he loved it!
Everything! Delivery time was accurate, the food was well preserved and packaged, my recipients LOVED it!
Delicious product. My daughter-in-law really liked them.
The cake I ordered was delicious and fresh and delivered on time
Everything went well. Last minute order and I got it delivered on time.
My boyfriend loved being able to get his favorite sandwich in the world for his birthday. This is an awesome service that delivers people's favorite restaurants to them, especially in a time where there is limited travel.
A huge variety to choose from. Easy ordering, and delivery was outstanding. My daughter-in-law was thrilled. Thanks for making this experience so easy & worry free in such challenging times.
Everything! I've ordered a bunch of things over the past couple of months and everything has been great!
Everything was fine until it was time to make and eat the lobster rolls. No instructions were sent to make them. And the lobster was VERY chewy! My
It was delivered on time and as ordered with instructions. It also matched what eas pictured.
Subs arrived as I had ordered--bread was fresh as were the cold cuts, lettuce, onion and tomato.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

