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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Received pies a day earlier than expected a they are fabulous!
The complete experience from shopping your site, selection, delivery and of course enjoying. Thank you!
The order process was easy. My order was sent in a timely manner. My product was packaged well and arrived intact. The product quality was very good.
Everything went well. It even came two hours earlier than the site predicted. My mom was thrilled. It was pricy, but she loved it so much that it was totally worth it.
The delivery got to the house on time. From New Jersey to Hawaii. Amazing!
Great service with fast shipping. Quality & delicious treats.
Everything! Except no mallet, no sauce, otherwise delicious!
Site was easy to navigate and provided instructions for preparations
My shoo-fly pie was delivered in good condition, and I enjoyed it.
Came on time and packaged well. We have not tried all the flavors yet but the ones we tried are delish.
Was delivered on time and looked fantastic even more thank advertised.
Everything went perfectly. Easy to use clear about price and delivery.
Everything went perfectly and my family was thrilled.
I've already recommended you to several friends and family members. The lobster and the service were excellent. Having lived in Boston for almost 25 years, we know and appreciate good lobster. Thanks again.
Food was delivered as expected on the day requested. Steaks packed and sealed and ready to go!
Wonderful food, well packaged, fast delivery. What a treat!
One order delayed and missed a birthday celebration.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

