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Goldbelly

3.8

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Goldbelly Reviews Summary

The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.

This summary is generated by AI, based on text from customer reviews

service
129
value
123
shipping
126
quality
112
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Virginia
1 review
0 helpful votes
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Sent on date requested, easy tracking, boxed well, item still fully frozen. Will order again.

Date of experience: May 17, 2020
Virginia
1 review
0 helpful votes
Follow Jody H.
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Everything arrived on time, was packaged perfectly and tasted wonderful!

Date of experience: May 17, 2020
Virginia
2 reviews
0 helpful votes
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Everything, it was great to get
May 17, 2020

Everything, it was great to get Cannoli's from our old spot Mike's Pastry now that we are out in California!

Date of experience: May 17, 2020
Virginia
1 review
0 helpful votes
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It arrived on time and the cake was beautiful, very fancy looking.

Date of experience: May 17, 2020
Virginia
1 review
0 helpful votes
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The tracking was good albeit weird (the route the shipping took was not the best route.) the package arrived on the day they said it would. The lobster roll was good.

Date of experience: May 17, 2020
Virginia
1 review
0 helpful votes
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Tracking the shipping, the cobbler arrived in good condition. The cobbler tasted good.

Date of experience: May 17, 2020
Virginia
1 review
0 helpful votes
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Pie was delivered in great shape and on time / as scheduled.

Date of experience: May 17, 2020
Virginia
1 review
0 helpful votes
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The whole experience from ordering to receiving the cake was excellent. I highly recommend your service and will be back.

Date of experience: May 17, 2020
Virginia
1 review
0 helpful votes
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Quick delivery
May 17, 2020

Quick delivery. Cannoli cake was kept cool and was fresh upon arrival. Cookies were also in good condition.

Date of experience: May 17, 2020
Virginia
1 review
0 helpful votes
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Pizzas were cool upon arrival in the expanded polystyrene shipping container. The pizza was fantastic after oven heating.

Date of experience: May 17, 2020
Virginia
1 review
0 helpful votes
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Great experience! I purchased the Shake Shack burger kit for my mom for Mother's Day. She was so surprised, and excited because she's had yet to try the real thing. Great gift options. I already placed another order for my dad for Father's Day. A+.

Date of experience: May 17, 2020
Virginia
1 review
0 helpful votes
Follow Jessica M.
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The product was perfect and delivered on time. The bakery is a 10/10

Date of experience: May 17, 2020
Virginia
1 review
0 helpful votes
Follow Eileen Z.
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The delivery went well and the quality of the product was excellent.

Date of experience: May 17, 2020
Virginia
1 review
0 helpful votes
Follow Adam F.
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Cake arrived days after estimated delivery date. And the item had gotten past usual freshness. I contacted customer service and received a credit for the purchase. I am pleased that happened. Therefore, I will definitely order from goldbelly in the future. Thanks for making things right!

Date of experience: May 17, 2020
Virginia
1 review
0 helpful votes
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Deliver was right on time and the cake was packaged well. Cake was beautiful and tasted great!

Date of experience: May 17, 2020
Virginia
1 review
0 helpful votes
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There were frozen when I received them and came in timely manner

Date of experience: May 17, 2020
Virginia
1 review
0 helpful votes
Follow KAREN K.
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The coffee cakes are delish, no one can match them. Best we've ever tasted, packed well and just our favorite of all time. We always buy from My Grandma because we know the quality, freshness and taste are A1.

Date of experience: May 17, 2020
Virginia
1 review
0 helpful votes
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Delivered on time and the food (H&H) was excellent

Date of experience: May 17, 2020
Virginia
1 review
0 helpful votes
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The food arrived earlier than expected and was delicious! Made my mom's Mother's day. Also, when the whoppie pies that were part of the order were not available due to the current circumstances, the customer service for Hancock Gourmet Lobster Co. And Goldbelly were awesome! Friendly and made sure I was refunded that amount of my order promptly. I will definitely recommend and order again.

Date of experience: May 17, 2020
Virginia
1 review
0 helpful votes
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Ordering and delivery
May 17, 2020

Ordering and delivery. My sister was thrilled with her favorite cake from Prantl's in Pittsburgh. Was able to track delivery of the package so I could make certain she was at home for delivery.

Date of experience: May 17, 2020

From the business

Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.


goldbelly.com
Founded in 2013
New York, NY, United States