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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Service great, on time. Food delivered in great condition.
The order process was easy and was able to be completed quickly. I was able to track my order.to its destination. The order arrived on the requested date in perfect condition. The recipients of both my orders said their desserts were the best they've ever tasted! I will definitely be ordering in the future. It is a little more than I would usually spend, but due to the above statements it is well worth the price!
Easy to order, delivered on time, exactly what we wanted.
Delicious, on-time delivery, easy online purchase procedure, free shipping
Love the options available from different restaurants across the US
Ease of ordering, quickness of delivery, and and items arrived in great condition.
Sent this to my parents cause of the lock down. They really liked it
Items arrived in cooler pac, still frozen. Thank you.
The ordering went well. The delivery of the food was on time. But the food was not really cold and/or freezing as it should have been. The food was good and not spoiled so that was all right.
Delivered on time and the cookies are delicious. Beautiful presentation.
Package arrived on time as scheduled and in nice condition, thank you!
Food was delivered ahead of schedule and super fresh! Will use again for sure :))
My order was received exactly when they said it would and the product was packaged properly. Loved it.
EVERYTHING! I had a question about my order. Answered immediately! I was anxious about arrival time, (Mothers Day gift), arrived EXACTLY as I requested! Wondered about packaging, as it seafood was to be be sent to my house in a very warm climate. Packaged PERFECTLY! I am soooo very impressed, this will NOT be my last order. Amazing experience, thank you Goldbelly!
The gift arrived on time and in great condition! I will be ordering again soon!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

